What Makes IPS Different?
IPS was founded on the principal that businesses need solutions that fit their individual needs and not products that come out of a box. With this principle in mind, IPS coaches are experts at finding solutions that attack the root cause of the problem instead of the symptoms. We do not provide services that we won't guarantee. We lead with results. Our promise to our customers:
- Success isn't because of us. Success isn't because of you. Success comes because we work together toward a common goal: solving your problems
- We will earn your trust in many ways, but be very stingy with losing it.
- We will never be afraid to tell you things you don't want to hear.
What we Believe:
- Results are our measure of success
- Implementing Lean tools alone will not sustain results
- It is the combination of our expertise and your business know-how that creates impact
- Earning our client’s trust is important. Keeping it is priceless.
- We share our expertise and hold nothing back from our clients
- We do not provide services that we won’t guarantee
Our Team of Experts
Chris Hayes, Founder and CEO
MBA, CSSBB, LSSMBB, PMP, CSQP, CQE, CMQ/OE, CQA, LBC
As CEO, Chris provides vision and strategic direction for the organization insuring the customer's voice is always the loudest. With a cross-industry background that includes healthcare, manufacturing, distribution, aerospace and non-profit, she has provided services that have directly resulted in over $100 million in verified savings. She is a proven business performance improvement leader and sought after speaker. Chris is a full spectrum coach and trainer with practical experience from the shop floor to the boardroom. She has worked with companies such as Dannon, ITT, Pepperidge Farms, and Thermo Fisher where she utilizes integrated process improvement techniques that emphasize engaging the workforce, meeting objectives and sustaining results. She is a a member of the ASQ Board of Directs, and Publication and Global committee chair for the Lean Enterprise Division.
Chris worked with the Manufacturing Extension Partnership under NIST as a Sr. Project Manager and also served as an adjunct professor at the Utah Valley University. Chris has an MBA and BSBA in Project Management with certifications as an ASQ Certified Six Sigma Black Belt (CSSBB), Lean Six Sigma Master Black Belt (LSSMBB), Project Management Professional (PMP), Certified Supply Chain Quality Professional (CSQP), Quality Engineer (CQE), Quality Auditor (CQA), Manager of Quality / Operational Excellence (CMQ/OE), Project Management Specialist, Human Resource Development specialist, Organizational Systems Improvement Specialist, as well as bronze certification in Lean (LBC).
Chris specializes in working with organizations across the globe providing services and training in the arenas of strategy planning and execution, Lean, Lean Six Sigma, Theory of Constraints, Training Within Industry, Sales and Marketing, project management, auditing, environmental, leadership development, ISO and API quality management system implementation, problem solving, statistics, value stream mapping, ASQ certification prep, balanced scorecard / hoshin kanri, visual workplace and pay-for-performance system development.
Chris worked with the Manufacturing Extension Partnership under NIST as a Sr. Project Manager and also served as an adjunct professor at the Utah Valley University. Chris has an MBA and BSBA in Project Management with certifications as an ASQ Certified Six Sigma Black Belt (CSSBB), Lean Six Sigma Master Black Belt (LSSMBB), Project Management Professional (PMP), Certified Supply Chain Quality Professional (CSQP), Quality Engineer (CQE), Quality Auditor (CQA), Manager of Quality / Operational Excellence (CMQ/OE), Project Management Specialist, Human Resource Development specialist, Organizational Systems Improvement Specialist, as well as bronze certification in Lean (LBC).
Chris specializes in working with organizations across the globe providing services and training in the arenas of strategy planning and execution, Lean, Lean Six Sigma, Theory of Constraints, Training Within Industry, Sales and Marketing, project management, auditing, environmental, leadership development, ISO and API quality management system implementation, problem solving, statistics, value stream mapping, ASQ certification prep, balanced scorecard / hoshin kanri, visual workplace and pay-for-performance system development.
Lance B. Coleman, CSSGB, CQE, CQA, CBA
Lance B. Coleman is a consultant with over 15 years of experience in Quality Engineering, Lean program management and QMS Auditing in the Medical Device, Aerospace and other regulated industries. Lance has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, GA and is an ASQ Certified Quality Engineer, Six Sigma Green Belt, Quality Auditor and Biomedical Auditor. He is also an Exemplar Global Principle QMS Auditor candidate. Lance is the author of “The Customer Driven Organization: Using the Kano Model” as well as many article on Lean, risk management and quality auditing. He is also the ASQ Lean Enterprise Division Publications Committee Chair and Newsletter Editor.
Specialties:
· Risk Management Training and Deployment
· Lean Training and Deployment
· Risk Based Quality Auditing and Training
· QMS Auditor Training
· QMS Evaluation
· QMS Auditing (1st and 2nd party)
· Establishing Customer Focus Training
Lance B. Coleman is a consultant with over 15 years of experience in Quality Engineering, Lean program management and QMS Auditing in the Medical Device, Aerospace and other regulated industries. Lance has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, GA and is an ASQ Certified Quality Engineer, Six Sigma Green Belt, Quality Auditor and Biomedical Auditor. He is also an Exemplar Global Principle QMS Auditor candidate. Lance is the author of “The Customer Driven Organization: Using the Kano Model” as well as many article on Lean, risk management and quality auditing. He is also the ASQ Lean Enterprise Division Publications Committee Chair and Newsletter Editor.
Specialties:
· Risk Management Training and Deployment
· Lean Training and Deployment
· Risk Based Quality Auditing and Training
· QMS Auditor Training
· QMS Evaluation
· QMS Auditing (1st and 2nd party)
· Establishing Customer Focus Training
Hank Czarnecki, LBC
Hank is a Masters of Industrial Engineering graduate from Auburn University and has completed coursework for his PhD in Industrial and Systems Engineering from the University of Alabama. He has authored various publications and articles on Lean and has won several awards including State and National Practitioner of the Year. Hank has worked with many organizations throughout his career including Daimler-Chrysler, Boeing, and Emerson Electric and has performed over 400 Kaizen events, 120 Value Stream Mapping events, and has trained over 12,000 people in Lean. He is an active member of Association for Manufacturing Excellence (AME) and is currently the President of the Southeast region. He is also an active member of Society of Manufacturing Engineers (SME) and ASQ. He is AME/SME/Shingo/ASQ Lean Bronze certified and facilitates the Lean Bronze review course. Hank currently serves as Auburn Technical Assistance Center’s Team Leader for Lean manufacturing activities.
Hank is a Masters of Industrial Engineering graduate from Auburn University and has completed coursework for his PhD in Industrial and Systems Engineering from the University of Alabama. He has authored various publications and articles on Lean and has won several awards including State and National Practitioner of the Year. Hank has worked with many organizations throughout his career including Daimler-Chrysler, Boeing, and Emerson Electric and has performed over 400 Kaizen events, 120 Value Stream Mapping events, and has trained over 12,000 people in Lean. He is an active member of Association for Manufacturing Excellence (AME) and is currently the President of the Southeast region. He is also an active member of Society of Manufacturing Engineers (SME) and ASQ. He is AME/SME/Shingo/ASQ Lean Bronze certified and facilitates the Lean Bronze review course. Hank currently serves as Auburn Technical Assistance Center’s Team Leader for Lean manufacturing activities.
Dave Harry, PMP, CSSB
As an experienced Facilitator, Project Manager and Black Belt, Dave provides expert process improvement training and business analysis using project management, lean, and six sigma to improve client business processes. Specialties include lean strategy planning and process excellence operations.
Dave's skills, education, training and experience are truly unique and draw upon:
As an experienced Facilitator, Project Manager and Black Belt, Dave provides expert process improvement training and business analysis using project management, lean, and six sigma to improve client business processes. Specialties include lean strategy planning and process excellence operations.
Dave's skills, education, training and experience are truly unique and draw upon:
- Triple-certified Lean Six Sigma Black Belt. A Black Belt accredited by Rolls-Royce plc, American Society for Quality (ASQ) and Northrop Grumman Corporation. Mr. Harry has multiple Masters-level management degrees (most recently from USC in Safety and Systems Management).
- Institute of Industrial Engineers (IIE) accredited Lean Facilitator. Mr. Harry has completed IIE HQs training in effectively leading Kaizen and virtual collaboration teams -- invaluable skills for those tough virtual stakeholder and customer-facing change management decisions.
- Proven project management experience (PMI certified Project Management Professional (PMP®)). Mr. Harry’s process improvement, project management and financial analysis skills were honed during PM engagements with Northrop Grumman and as a “Big Four" (KPMG and BearingPoint) consultant.
- Lean Bronze Certification (pending). Mr. Harry has completed SME/AME/Shingo Institute/ASQ Lean Bronze Certification examination. He is working with SME on his independent Lean Bronze project portfolio review.
- ISO 9001:2008 Internal Auditor. As a Rolls-Royce and ASQ trained ISO 9001 2008 Internal Auditor, Mr. Harry was recently a Lead Auditor for Rolls-Royce Energy “Inspection Execution” and “Sales and Operations Planning” audits.
Kathryn Mciver, CSSMBB
As a Lean Six Sigma Master Black Belt with business process analysis experience, Kathryn has established new, sustainable performance excellence programs and departments in healthcare, government, K-12 education and telecom organizations. By focusing on a multidisciplinary approach to process improvement and organizational performance, she customizes the performance excellence experience for the organizations she serves. In addition to the performance excellence culture and infrastructure, Kathryn has taught and mentored both green and black belt candidates, as well as developed a custom curriculum that pulls together the different methodologies that drive sustainability in the process culture. She holds a bachelors degree in Science and Technology with additional education in project management and business analysis and is an active leader in ASQ serving in roles including section chair.
As a Lean Six Sigma Master Black Belt with business process analysis experience, Kathryn has established new, sustainable performance excellence programs and departments in healthcare, government, K-12 education and telecom organizations. By focusing on a multidisciplinary approach to process improvement and organizational performance, she customizes the performance excellence experience for the organizations she serves. In addition to the performance excellence culture and infrastructure, Kathryn has taught and mentored both green and black belt candidates, as well as developed a custom curriculum that pulls together the different methodologies that drive sustainability in the process culture. She holds a bachelors degree in Science and Technology with additional education in project management and business analysis and is an active leader in ASQ serving in roles including section chair.
Frank Murdock, CSSBB
Frank is an industrial engineer with over thirty-five years of experience in a variety of businesses including aerospace, automotive, banking, construction, distribution and manufacturing. Frank spent 28 years at Ford Motor Company in a variety of engineering positions, working with teams throughout the U.S., in Europe and in the Asia-Pacific region from Senior Management to the plant floor on process improvement and organizational change. Frank has also been an adjunct professor teaching quality systems and project management. A Senior Member of ASQ, Frank is Chair of the Lean Enterprise Division as well as past chair of the ASQ Voice of the Customer Committee. He is an ASQ Certified Six Sigma Black Belt and is also a member of the American Statistical Association, Systems Dynamics Society and the Project Management Institute.
Frank is an industrial engineer with over thirty-five years of experience in a variety of businesses including aerospace, automotive, banking, construction, distribution and manufacturing. Frank spent 28 years at Ford Motor Company in a variety of engineering positions, working with teams throughout the U.S., in Europe and in the Asia-Pacific region from Senior Management to the plant floor on process improvement and organizational change. Frank has also been an adjunct professor teaching quality systems and project management. A Senior Member of ASQ, Frank is Chair of the Lean Enterprise Division as well as past chair of the ASQ Voice of the Customer Committee. He is an ASQ Certified Six Sigma Black Belt and is also a member of the American Statistical Association, Systems Dynamics Society and the Project Management Institute.
Alan Openshaw, CSSMBB
Alan has trained and led Lean and Six Sigma transformations around the globe, including extensive work in Europe and Asia deploying Lean Six Sigma. With over 40 years of practical hands-on industry experience, he has spent the last 23 years directly involved in the quality improvement movement. Beginning in 1989 as a Senior Manufacturing Engineer at AlliedSignal Aerospace he taught TQM while working in the defense/commercial aircraft/satellite industry. He further honed his teaching abilities at Brigham Young University Idaho as an adjunct instructor for the College of Engineering teaching advanced manufacturing and processes.
Alan considers himself fortunate that he was working as a process specialist for Autoliv in 1996 when Toyota began their Lean supplier training. He was provided the opportunity to learn firsthand the principles and tools of continuous improvement working directly with a Toyota Japanese sensei. Alan’s career expanded greatly as he headed up the Operational Excellence Department at Atlantic Research Corporation and worked as a corporate Lean Six Sigma director and trainer for their holding company, Sequa, Inc.
In 2006, Alan began working with domestic and foreign businesses as a Lean Six Sigma consultant. He also did contract work for other major consulting firms, most notable was Celerant Consulting, based in Boston and London. In 2010, he began working at Intermountain Healthcare as Regional Manager over Management Engineering. He has personally been trained and mentored by Dr. Brent James, who is universally recognized as one of the fathers on modern health care reform. Alan, is a certified Master Black, as well as certified Lean practitioner through the University of Tennessee, ASQ and the Delphi Automotive Group.
Alan has trained and led Lean and Six Sigma transformations around the globe, including extensive work in Europe and Asia deploying Lean Six Sigma. With over 40 years of practical hands-on industry experience, he has spent the last 23 years directly involved in the quality improvement movement. Beginning in 1989 as a Senior Manufacturing Engineer at AlliedSignal Aerospace he taught TQM while working in the defense/commercial aircraft/satellite industry. He further honed his teaching abilities at Brigham Young University Idaho as an adjunct instructor for the College of Engineering teaching advanced manufacturing and processes.
Alan considers himself fortunate that he was working as a process specialist for Autoliv in 1996 when Toyota began their Lean supplier training. He was provided the opportunity to learn firsthand the principles and tools of continuous improvement working directly with a Toyota Japanese sensei. Alan’s career expanded greatly as he headed up the Operational Excellence Department at Atlantic Research Corporation and worked as a corporate Lean Six Sigma director and trainer for their holding company, Sequa, Inc.
In 2006, Alan began working with domestic and foreign businesses as a Lean Six Sigma consultant. He also did contract work for other major consulting firms, most notable was Celerant Consulting, based in Boston and London. In 2010, he began working at Intermountain Healthcare as Regional Manager over Management Engineering. He has personally been trained and mentored by Dr. Brent James, who is universally recognized as one of the fathers on modern health care reform. Alan, is a certified Master Black, as well as certified Lean practitioner through the University of Tennessee, ASQ and the Delphi Automotive Group.